11/18/10

The Best Format for Case Studies

I am the kind of person who doesn't like to read a long case study to understand a company's capabilities. So I found the most effective format of case studies as follows:

First, list the client name and industry.
Secondly, use 1 para. to describe the situation before the client seeks your help.
Thirdly, use 1 para. to explain your solution to this client.
Fourthly, use 1 para. to paint a visual picture with numbers and stats of the result
Eventually, don't forget to get a testimonial from the client - better someone high-level so it can add some third-party endorsement power.

A good example I saw today is from an iContact
case study at Updata's website.

iContact
iContact's Situation
In 2007, four-year-old iContact was growing rapidly, with a proven product and customer acquisition model. Management saw an opportunity to expand market share more quickly in the SMB email marketing solutions space, and needed working capital to finance their aggressive growth plans. iContact looked for an investor to fuel expansion while helping to navigate the challenges of steep growth, leading the Durham, N.C., company to team with Updata Partners.

Updata's Solution
Updata faciliated iContact’s increased investment in sales and marketing, and helped to augment and counsel the management which has since generated significant value, including expanding a customer base of 55,000 to more than 500,000 users just two years later.

Result
Revenues more than quadrupled from 2007-2009, and today iContact has solidified its position as one of the top two of email marketing solutions providers in the SMB market.

CEO Perspective
“Many investors are financially oriented. It is rare to have investors with operational experience. That they have...experience in the software as a service area gives us added faith in their advice. Their prior operational experience has been very helpful to us. With their help we have been able to grow and scale our business much more rapidly than we would have without them. And we definitely have good chemistry with them."

- Ryan Allis

Pretty neat, right? I took me only 2 minutes to read and get the point of Updata's capabilities. I recommend this format.

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